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Defective items

  • CORAL CLUB will determine if the product is indeed defective
  • CORAL CLUB may request photo/video evidence and/or that the product is shipped back to CORAL CLUB before a decision is made
  • CORAL CLUB will determine whether shipment can be pre-paid or if the customer should pay for shipment, to be reimbursed later (if the product is deemed to be defective)
  • The customer has up to 15 days from the date of receiving the product to inform CORAL CLUB (in writing) that the product is defective
  • If it appears that the damage was done in transit by the shipping company, it is the customers responsibility to cooperate with CORAL CLUB in filing a claim with the shipping company
  • Once CORAL CLUB determines that the product is indeed damaged, CORAL CLUB will at its discretion choose to exchange the product or provide a refund, including the cost of shipping, if applicable.
  • CORAL CLUB reserves the right to exchange for the same or analogous product, as determined by the company
  • Returns

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